Press the Power button to start the computer, then press the F2 key and select System Information from the listing. Remove From My Forums. Windows 7 Hardware Compatibility https: Jul 14, Messages: Welcome to Tech Support Guy!
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Identify the version of the fingerprint reader device driver currently installed.
I ran a trial for windows 7 and found that verisoft was not compatible, I found digital persona knc. Next, see if Windows supports the fingerprint reader.
AuthenTec Inc. AES2501A overview
Use the table below to determine which access manager software was available at the time the computer was purchased. Windows 7 Hardware Compatibility https: You will have to locate and purchase a third party security program.
The fingerprint access manager qes2501a is listed. Please also try installing Windows Vista compatible driver in Windows Vista compatibility mode. The following information may help troubleshoot problems.
Select the operating system currently on the computer, scroll down, and then expand Drivers – Keyboard, Mouse and Input Devices.
HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)
Clean the fingerprint reader You should periodically clean the fingerprint reader sensor to remove dirt and oil. Click Starttype device icn the search field, and then select Device Manager from the search results list. Well that left me to find my own solution so I got some drivers or something on a flash drive to try and see if that would help.
In the Device Managerclick Biometric or Biometric Devices to expand the list of ase2501a biometric sensor devices. I contacted HP but they won’t help me because it “voids my warranty” and they do not support windows xp for this computer.
Right-click the device, and then select Properties.
Do not use a paper towel because the paper may scratch the surface of the sensor. Please try again shortly. If your device driver is up-to-date, see if your access manager software is compatible with your fingerprint reader.
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Select the current operating systemand then scroll down to Software – Securityand expand the list. Before using the fingerprint reader, be sure that your fingers are clean.
This can be beneficial to other community members aes25011a the thread. For best performance, check HP Software and Driver Downloads for device driver updates for your specific model. By continuing to browse this site, you px to this use. Under System Configurationlook for a Biometric Device option; if it exists, enable it.